Surprise inspection drills
A surprise drill is a practice inspection that starts without warning, like a real inspector at the door. The app picks random times in opening hours. The manager gets a short walk; staff on shift are asked to show one thing. Drills are off until an owner or branch manager turns them on.
How do I turn on surprise drills?
Section titled “How do I turn on surprise drills?”Owners and branch managers open Settings > Inspection and, on the Now tab, tap Surprise drills. Turn them on and choose how often: rarely (about once a month), normal (about twice) or often (about 4 times). Once the branch has two weeks of records, the Now tab also suggests it once with Turn on or Not now.
How do I stop drills during our busy hours?
Section titled “How do I stop drills during our busy hours?”In the drill settings set the busy hours (from and to), for example the lunch rush. No drill comes in that time.
How do I pause drills for a while?
Section titled “How do I pause drills for a while?”Tap Pause for 1 week. Resume now ends the pause early.
When do drills never happen?
Section titled “When do drills never happen?”In the first 14 days after setup, within 3 days of another drill or a real visit, outside opening hours, and in the last 30 minutes before closing. Every phone of the branch works out the same times by itself, even offline.
A drill is due. What do I do?
Section titled “A drill is due. What do I do?”Owners and branch managers get “Inspector at the door”. Start within 2 minutes: tap the notification or Start drill on the Now tab. You can also start one yourself any time from Start inspection. A drill not started within 30 minutes counts as Missed in History; it does not open an issue.
What do staff and supervisors see in a drill?
Section titled “What do staff and supervisors see in a drill?”A notification “Show the inspector” with one thing to have ready, for example this morning’s fridge log, your health certificate, today’s cleaning log, or the supplier invoice for the meat in the fridge.
What is in a drill walk?
Section titled “What is in a drill walk?”6 to 8 random checks, chosen more often from your weak spots, plus one record check and one question for a staff member (the screen shows the right answer). A timer runs. There is no “Fixed on the spot”: a drill records what an inspector would see on arrival.
What does the drill result show?
Section titled “What does the drill result show?”The verdict, how long it took, what to fix first, and this drill next to the last one. Raise issues at the review as in any walk.
Why has no drill happened yet?
Section titled “Why has no drill happened yet?”Drills are off or paused, the branch is in its first 14 days, or a drill or real visit happened in the last 3 days.