Signing in and requesting to join

There is no password. You sign in with your phone number and a code sent by text message.

How do I sign in?

1. On the welcome screen tap Sign in.
2. Choose the country and type your phone number, then tap Send code.
3. Type the code you received and tap Verify and sign in.

I did not get the code

Wait until the timer ends and tap Resend code. If the number is wrong, tap Change number.

Why can’t I sign in with my number?

Your number must already be on the team: the owner or a manager adds you in Settings > Team. A new restaurant uses Request to join instead. “This account has been deactivated” means your manager turned off your account.

What do the sign-in errors mean?

• “Enter a valid phone number”: check the number and the country.
• “That code is not right or has expired”: type it again or ask for a new code.
• “Please wait a moment before asking for another code” or “Too many attempts”: wait a minute.
• “No connection”: check your internet.

How does a new restaurant join?

1. On the welcome screen tap Request to join.
2. Fill in the restaurant name, owner name, city, number of branches and the owner’s phone number, then tap Continue.
3. Type the code texted to that phone and tap Verify and send request.

The Smart Inspector team reviews it. If the number already has an account, sign in instead.

How do I know if my request was approved?

On the welcome screen tap View my request, or Check status on the status screen. It says request received, approved (tap Sign in), or not approved (contact support or Send a new request). Quote the reference shown there to support. When notifications are allowed, the decision also arrives as a notification.

How do I change the language before signing in?

Tap Language at the top of the welcome screen.