Contacting Smart Inspector support

Support is where you open a ticket with the Smart Inspector team about your subscription or any problem. It is not a live chat: the team is not online all the time, and the reply appears in the ticket, and as a notification when your phone allows it. Open it from Settings > Support. You can write even when the account is view-only.

How do I contact support?

In Settings > Support tap New ticket, type a subject and your message, and tap Send.

How do I know support replied?

The Support row in Settings shows the number of new replies, and a notification arrives when your phone allows it. Open the ticket to read it and reply.

How do I reply in a ticket?

Open the ticket, type your message and send it. Your messages are marked “You” and the answers “Support team”.

My ticket says it is closed

A closed ticket can no longer be answered. Tap Open a new ticket.

Can I ask a quick question without opening a ticket?

Yes. In Support tap Ask a question to ask the help assistant. If it cannot answer, it offers to send your question to support as a ticket.