Doing a task
Tap a task on Home or on the Tasks tab to open it. The screen says what to do, and you finish with the swipe button at the bottom. The swipe button stays grey until everything the task needs is filled in. The i next to the time explains this kind of task.
How do I record a fridge or freezer temperature task?
Section titled “How do I record a fridge or freezer temperature task?”- Measure with a clean, working thermometer.
- Set the value with the slider, or with - and + (steps of 0.1).
- The value is green inside the safe range and red outside it.
- Swipe Swipe to log reading at the bottom.
A value outside the safe range is still saved, and an issue opens by itself so it gets fixed. Tell your manager. Safe ranges: fridges and coolers 0 to 5 °C, freezers -18 °C or colder, hot holding 60 °C or hotter.
How do I complete a cleaning task?
Section titled “How do I complete a cleaning task?”Tap Record the cleaning at the bottom. Choose what was cleaned and with which product and method, then save. Saving the cleaning completes the task.
How do I complete the start-of-shift hygiene check?
Section titled “How do I complete the start-of-shift hygiene check?”Tick the three points as you check them (hands washed, clean uniform and hair covered, nobody working with signs of illness), then swipe Swipe to complete. It is kept as proof for inspections.
How do I answer a checklist task?
Section titled “How do I answer a checklist task?”For each question tap Pass, Fail or N/A. Every question needs an answer before you can swipe. A Fail opens an issue by itself when you save.
The task asks for a photo
Section titled “The task asks for a photo”Take the photo with the camera before you swipe. Tap the photo to see it full screen, or remove it and take another.
How do I add a note to a task?
Section titled “How do I add a note to a task?”Tap Add a note, type it and tap Save note. It is saved with the task when you swipe.
How do I skip a task that cannot be done?
Section titled “How do I skip a task that cannot be done?”Tap Skip at the top and choose why: not needed today, equipment out of service, not enough staff, or another reason. The task moves to Done, marked Skipped, with your name and the time.
What does a finished task show?
Section titled “What does a finished task show?”Who did it and when, the result or value, and how late it was if it was done more than an hour after its time. Owners, branch managers and supervisors also see Correct reading on a reading and Evidence (the last 30 days of this task, as proof for an inspector).
How do I change how often a task repeats or who does it?
Section titled “How do I change how often a task repeats or who does it?”Owners and branch managers tap the settings icon at the top of an open task to open its task settings.
Why is the swipe button grey?
Section titled “Why is the swipe button grey?”Something is missing: the value was not set (“Set the reading”), a question has no answer, a hygiene point is not ticked, or the photo is missing.
I saved a wrong temperature
Section titled “I saved a wrong temperature”A supervisor, branch manager or owner can correct it: open the finished task and tap Correct reading. The original stays in the history.
Why can’t I complete this task?
Section titled “Why can’t I complete this task?”Staff can only complete their own tasks and tasks given to nobody. In view-only mode nothing can be saved.
“Couldn’t save. Please try again.”
Section titled ““Couldn’t save. Please try again.””Try again; what you entered stays on the screen. If it keeps failing, look at Settings > Sync status.